FAQs

A Residential Service Agency provides services in a patient or client’s home with essential assistance with daily activities. Unlike with home health care, you do not need a doctor’s prescription or referral for home care services. Home Care is an option for senior care that enables aging at your own home.

We offer a wide range of home-care services including personal care, companionship, housekeeping, specialized care, senior home care services, homemaking, transportation, case management, nurse wellness visit, home hospice support, and nurse supervisor of Aides with medication management. Should you or your loved one require additional care after surgery or hospitalization, we offer post-hospital discharge care. For a detailed list of services please visit Our Services (please click here) or contact one of our Case Managers.

We serve Baltimore County and surrounding areas. We provide services 24 hours a day, 7 days a week, 365 days a year.

Because our services are tailored to each individual client’s needs, the cost per hour is variable, and is based on client’s needs. Our prices are competitive and comparable to those of most other home care agencies. In order to provide the best care possible, we must visit each of our clients in their own environment in order to accurately assess the services needed and establish accurate pricing. Please call our office for a free in-home no obligation assessment.

Before booking a service with Aiken Home Care, our clients receive a free in-home consultation. During this time, the needs of our clients will be assessed to gain a better understanding of the current health situation. Including any possible risks in the home, to ensure our home care services can be conducted in a safe environment.  Contact us at 443-738-5419 to book your free consultation.

Aiken Home Care understands that the first step in determining what type of care is most appropriate is to meet with a client and their family for a complimentary in-home assessment and visit. We start with a comprehensive assessment to find out about the needs and desires of the elderly client and their family members. During this visit, we want to learn more about how a client’s day to day activities are impacted by the symptoms they are experiencing so that together we can develop a customized plan of care for our care team to follow.

Yes. All staff and clients are provided with an after-hour contact number in the event that

any problems, concerns or emergencies arise. When the office is closed, there is an on-call person available to help you.

Yes, every person we provide care for has a unique situation. Every home is different, every schedule is different, and every person needs a different type of care to meet their needs. Some of our clients utilize us for as little as a few hours per month, and others have 24-hour care around the clock. We can do anything in between. We offer individualized and customized care plans. We know that when it comes to in-home care, no two cases are alike. Therefore, we believe in personalized care plans. Every client is unique, and we strive to identify what makes each client special and what their needs and comfort levels are.

Immediately. We work with our clients to provide the care they need as quickly as possible at their convenience. Call us at 443-738-5419 to speak directly with our Care Mangers for a free no obligation in-home assessment. An in-depth, in-person interview with you and your family will ensure that we can provide the right services for you right away.

We thoroughly verify credentials, references, and experience, and we perform national criminal background checks on all applicants. In addition to in-depth interviews, written testing, and hands-on skills assessments, we also evaluate their compassion, excellence, and reliability — the core values of Caregiver.

Yes. We continuously improve our work through evaluation, education, and training. Our programs include preceptor mentoring, instruction, written exams, hands-on skills work, and supervised time in the field prior to independent assignment. All caregivers also undergo annual skill evaluations and have access to in-service programs and continuing education.

Yes, we accept all major credit card for payments.

We do have a standard service agreement that outlines the services we provide that protects you and us. However, you are not locked into any services. Our service agreement reflects this and flexes to meet changing needs. You are in control to make any adjustments to your scope of service, receive only the care you need, when you need it.

On days that your regular caregiver is not available, a competent reliever will be made available immediately. Aiken Home Care handles all aspect of scheduling including when a caregiver is on vacation, you will never be without competent and caring Caregiver. Our Case Manager or Registered Nurse will be present to make introductions should there be a reliever. We will call and notify you with any changes in the schedule. Your safety and security are our top priority.

Live in Care services are billed on a monthly basis while Hourly and Short-Term Care Services are billed weekly.

Call us at 443-738-5419 for a care consultation to determine your needs.  We will then determine the ways we can help, and then schedule an in-home assessment at your convenience so we can begin to understand the right care for you and your loved ones.